Exchanges and Returns

All items purchased at Mini-Me may be returned and refunded, whenever the customer requests a return or exchange within 14 days of the date of receipt of the order, and as long as these items meet the following criteria:

  • Items must be in perfect condition, as they were sent, with the box/packaging, original labels and the respective invoice;
  • All material/packaging that transports the order must be returned;
  • Items must not show signs of use or have been altered in any way (washed, sewn, cut, broken, damaged, etc.)
  • Personal hygiene items once opened cannot be returned (example: pacifiers, toothbrushes).

If any of the above assumptions are not met, Mini-Me reserves the right not to accept the return in question.

We do not refund shipping costs, only the value of the products to be returned.

Mini-Me is only responsible for return shipping costs if the reason for the return is attributable to it, such as: if the item is defective or damaged, with the customer having a maximum period of 30 days to make the return. However, if the customer wishes to return the item(s) for another reason, the shipping costs will be borne by them.

If you wish to exchange an item, you must return the item and then make a new purchase.

To exchange or return an item, you must send an email to ola@mini-me.pt with information about the items you wish to return and place your identification on the packaging where you place the items.

Shipping the item(s) to be returned to our facilities and the associated costs are the responsibility of the customer.

We recommend that items be sent by registered mail, with Mini-Me not being responsible for any loss and not accepting collections.

After evaluating the condition of the items and verifying the assumptions indicated above, Mini-Me will proceed with the refund within a maximum period of 10 days, using the same payment method whenever possible or another alternative.

The right of free resolution does not apply to personal hygiene products, such as pacifiers, toothbrushes, among others, after opening the box